Service Request Process

QUESTIONS:

If you have any questions about our services and/or work, please contact George at Nostalgia Electronics anytime.

 

DEFINITIONS ...

 

Nostalgia Electronics agrees to perform the above-mentioned work with respect to the defined wording, due date, and fees, as indicated by the following areas.

 

• 'Service Call'. The Service Call shall consist of visiting the Client where the Jukebox is located, lubricating moving parts, deoxidizing the jukebox, troubleshooting any problems that may exist, and diagnosing any suspicious areas.  Service call does not include fixing any existing problems or issues associated with the jukebox.
   

• 'Jukebox Repair'. Jukebox Repair consists of fixing any and/or replacing parts that will make the jukebox play music again. Jukebox Repair may involve removing the jukebox from its current location and taking it to our repair facility in Scottsdale AZ. There are times when we can repair the jukebox at its location. Jukebox Repair will always be the second step following the Service Call.
   

• 'New Part(s)'. New parts consist of jukebox machines or cabinet parts that come directly from the manufacturer and have a limited warranty. Nostalgia Electronics will replace the New Part(s) as indicated by the manufacturer. Nostalgia Electronics does not warrant or guarantee labor if the New Part(s) malfunctions in any way. However, we will replace the New Part(s) (within the manufactures warranty time frame) with a re-ordered New Part from the manufacturer, and with our regular Jukebox Repair rate (see section 10).
   

• 'Used Part(s)'. Used Part(s) consist of jukebox machine or cabinet parts that have come from other used Jukeboxes which are no longer in service. Nostalgia Electronics will find the Used Part for the Client and replace the non-working part as needed to repair the Clients jukebox. Because Used Part has many years of normal wear and tear, Nostalgia Electronics does not guarantee or warranty Use Part, in any way. Nor does Nostalgia Electronics warranty labor if the Used Part malfunctions. However, Nostalgia Electronics will find an alternative Used Part and replace the part at the regular part and Repair rate.
   

• 'Rebuilt Part(s)'. Rebuilt Part(s) consist of jukebox machine or cabinet parts that have come from other used Jukeboxes which are no longer in service and have been taken apart, oxidized, and rebuilt in an almost new fashion. Nostalgia Electronics will find the Rebuilt Part(s) for the Client and replace the Rebuilt Part as needed to repair the Clients jukebox. Because Rebuilt Parts are not brand new, the third-party company who rebuilt the part and Nostalgia Electronics does not guarantee or warranty these parts, in any way. Nor does Nostalgia Electronics warranty labor if the Rebuilt Part malfunctions. However, Nostalgia Electronics will find an alternative Used or Rebuilt Part and replace the part at the regular part and Repair rate.

 

OUR FEES ...

 

• Service Call Fee. Our Service Call fee of $475.00, includes one hour of travel time and up to two hours of work. This will be your initial cost if you live within one-hour driving distance from Scottsdale Arizona. Any additional hours spent during drive-time will be charged an additional fee of $75.00 per travel hour. Any additional time spent servicing the jukebox over the initial Service Call hour will be charged an additional fee of $75.00 per hour.
   

• Jukebox Repair. Any repair fees will depend on the product that requires attention and the parts to be ordered or obtained. Nostalgia Electronics will do its best to estimate the timeframe spent on working with the jukebox mechanics, cabinet, and parts.  Nostalgia Electronics' labor repair fee is $75 per hour.
   

• Parts. As mentioned in sections 3 through 5, new, used, or rebuilt jukebox parts may vary in price. Any cost of the part(s) will depend on the jukebox that requires attention and where the parts are ordered and obtained. Nostalgia Electronics will do its best to purchase the best parts at the best prices for our Client. The cost of parts will be passed on to the customer. Nostalgia Electronics will call you with any additional issues found, parts needed, and the cost of any additional parts.
   

• Travel Fees. Travel will be billed at a rate of $75.00 per travel hour.

 

TIMELINE FOR SERVICE CALL AND/OR REPAIR ...

 

• Service Call will be completed on the day and time as set by the Client and agreed upon by Nostalgia Electronics. Nostalgia Electronics will call or email the Client to discuss the best time for travel and service. If the Client cannot be at the home (or business) for the time of service call, it is the Clients responsibility to call Nostalgia Electronics 48 hours in advance to cancel and reschedule. If the Client fails to call Nostalgia Electronics and cancel, the Client, will be responsible for the full cost of the Service call. Service Calls can take up to one hour to complete and will be completed on the day of service. Service calls that go past the one-hour timeframe, will be billed at an additional charge for each hour of labor over (see section 9).
   

• For Jukebox repair that is completed at the Clients location, it can take up to a day to finish the repair. Depending on the condition of the jukebox, the repair needed, or the ordering of New, Used, and Rebuilt Parts, it can take as many as two to three days to complete the repair work. The pricing found within this estimate may change as the client is responsible for any additional cost of parts, labor, and travel time.
   

• For Jukeboxes that need to be removed from its location and repaired in the Nostalgia Electronics Repair Facility, repair time can vary depending on the severity of the jukebox problems and the parts needed for repair. Some facility repairs have taken as little as two weeks while other repairs have taken as long as six months. Nostalgia Electronics will keep the Client apprised for every step of the process so the client knows what is happening.